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#dfe8e3;border-radius:9px;outline:0;background:#fff;color:#18332e;font-size:12px}.feedback-submit{padding:0 12px;border:0;border-radius:9px;background:#187b68;color:#fff;font-size:12px;cursor:pointer}.connection-error{display:grid;min-height:180px;flex:1 1 auto;align-content:center;justify-items:center;padding:24px;text-align:center}.connection-error-icon{display:grid;width:48px;height:48px;place-items:center;border-radius:15px;background:#fff0ee;color:#b94f4a}.connection-error h2{margin:14px 0 3px;color:#384f47;font-size:16px}.connection-error p{margin:0 0 16px;color:#7a8c84;font-size:13px}.connection-retry{display:inline-flex;min-height:40px;align-items:center;gap:8px;padding:0 15px;border:0;border-radius:10px;background:#187b68;color:#fff;font-size:13px;font-weight:650;cursor:pointer}.handoff-notice{display:flex;max-width:90%;align-items:center;gap:9px;margin:0 auto;padding:10px 14px;border:1px solid #eee2c6;border-radius:12px;background:#fffaf0;color:#80682e;font-size:13px}@media (max-width: 760px){.customer-login{display:flex;min-height:100vh;flex-direction:column}.login-brand-panel{display:block;flex:0 0 auto;padding:24px 22px 26px}.login-brand-content{width:100%}.login-eyebrow,.login-brand-description,.login-service-list,.login-brand-footer{display:none}.login-brand-panel h1{max-width:340px;margin-top:25px;font-size:25px;line-height:1.4}.login-form-panel{flex:1 1 auto;align-items:flex-start;padding:34px 22px 40px}.login-form-wrap h2{font-size:26px}.login-form-description{margin-bottom:25px}.chat-app{min-height:440px}.chat-header-inner{min-height:64px;gap:8px;padding:8px 15px}.chat-brand{gap:9px}.chat-brand .brand-mark{width:36px;height:36px;border-radius:12px}.chat-brand-title{font-size:14px}.chat-brand-subtitle{font-size:11px}.chat-header-actions{gap:6px}.header-action-button{width:32px;height:32px;border-radius:10px}.header-action-button.mobile-history-toggle{display:grid}.connection-pill{min-height:28px;padding:0 8px;font-size:11px}.chat-user{gap:0}.chat-user-avatar{width:31px;height:31px}.chat-user-name{display:none}.logout-button{width:32px;height:32px}.chat-layout{width:100%}.conversation-history-panel{position:absolute;z-index:20;inset:0 auto 0 0;width:min(320px,86vw);min-width:0;height:100%;transform:translate(-101%);visibility:hidden;box-shadow:12px 0 32px #1f483a29;transition:transform .18s ease,visibility .18s ease}.conversation-history-panel.is-mobile-open{transform:translate(0);visibility:visible}.conversation-history-heading .history-mobile-close{display:grid}.conversation-history-actions{opacity:1}.conversation-history-scrim{position:absolute;z-index:19;top:0;right:0;bottom:0;left:0;display:block;width:100%;height:100%;border:0;background:#122a2247}.chat-thread{padding:12px 15px}.message-list{gap:13px;padding:4px 0 10px}.empty-welcome{min-height:190px;padding:20px 10px 22px}.empty-welcome h1{margin-top:14px;font-size:21px}.empty-welcome p{font-size:13px}.quick-reply-label{margin-bottom:8px}.quick-reply-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.quick-reply-item{min-height:62px;gap:8px;padding:9px;border-radius:12px}.quick-reply-icon{width:30px;height:30px;border-radius:9px}.quick-reply-title{font-size:11px}.quick-reply-subtitle{font-size:10px}.chat-composer{padding:10px 14px max(10px,env(safe-area-inset-bottom))}.chat-input-box{gap:7px;padding:6px 7px 6px 12px;border-radius:14px}.chat-input-box textarea{min-height:38px;font-size:13px}.send-button{width:38px;height:38px;border-radius:11px}.composer-hint{display:none}.message-row{gap:7px}.message-avatar{width:27px;height:27px}.message-bubble{max-width:86%;padding:10px 12px;font-size:13px}}@media (max-width: 380px){.chat-header-inner{padding-right:10px;padding-left:10px}.chat-header-actions{gap:4px}.chat-brand-title{white-space:nowrap}.chat-user-avatar{display:none}.connection-pill{gap:5px;padding:0 7px}.quick-reply-item{gap:6px;padding:8px 7px}.quick-reply-icon{width:28px;height:28px}}@media (max-height: 560px) and (max-width: 760px){.chat-app{min-height:100dvh}.login-brand-panel{padding-top:18px;padding-bottom:18px}.login-brand-panel h1{margin-top:16px}.login-form-panel{padding-top:24px}}@media (prefers-reduced-motion: reduce){*,*:before,*:after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}